Effective Date: August 1st, 2025
Last Updated: August 20th, 2025
When you choose to work with Symmetrix, you're agreeing to these Terms and Conditions. We've designed our approach to be straightforward and transparent, just like everything else we do. If these terms don't work for you, we completely understand, but we won't be able to provide our services.
During your onboarding process, before your initial assessment, you'll receive an opt-in consent form that covers liability, risks, your responsibilities as a client, and our cancellation policy. If you're already a client, you can find these details in your intake email. The terms and conditions below apply to our broader network of clients, partners, and marketing contacts, and we're happy to make your specific client agreements available upon request within 10 business days. As a client, you'll receive transactional emails about your appointments and services, and you can choose to opt-in to SMS messages for scheduling and billing updates.
Symmetrix has spent years perfecting our approach to email and SMS marketing services. We provide email campaign management and delivery, SMS marketing and notification services, marketing automation with detailed analytics, and comprehensive customer communication solutions. Our goal is to help you connect with your audience in meaningful ways while maintaining the highest standards of compliance and respect for privacy.
Understanding Our SMS Program
When you opt into our SMS program, you're choosing to receive marketing messages, promotional offers, appointment reminders, and service notifications from Symmetrix. We've found that message frequency varies based on your preferences and our promotional calendar, but we're always mindful of not overwhelming your inbox. Think of it as staying connected with updates that actually matter to your business goals.
Your Consent Matters
Participation in our SMS program requires your explicit consent, and we take this seriously. You have to actively select the opt-in checkbox because pre-selected checkboxes simply aren't valid consent under current regulations. Your consent covers the specific message types we've described in our opt-in disclosure, giving you complete control over what you receive.
Understanding the Costs
Message and data rates may apply based on your mobile carrier's plan. While Symmetrix doesn't charge you for SMS messages, your carrier may apply their standard messaging rates. We believe in full transparency about any potential costs you might encounter.
Getting Help When You Need It
If you ever need assistance with our SMS program, simply text HELP to +1 778-653-5686, or reach out to us directly at admin@symmetrix.ca or 604-682-6765 We're here to make sure your experience is smooth and valuable.
Opting Out Is Always Your Choice
You can text END to unsubscribe from SMS messages at any time, and you'll receive a confirmation message to ensure the process worked correctly. Unsubscribing from SMS doesn't affect your email preferences, so you maintain complete control over each communication channel.
Staying Connected Through Email
When you provide your email address and consent to email marketing, you're agreeing to receive promotional emails, newsletters, service updates, and marketing communications from Symmetrix. We've crafted our email approach to provide genuine value while respecting your time and inbox.
Your Unsubscribe Rights
Every marketing email we send includes a clear unsubscribe link because we believe you should always have control. You can unsubscribe at any time by clicking that link or contacting us directly, and we'll process your request within 10 business days. We've designed this process to be as straightforward as possible.
We've built our relationship on mutual respect and clear expectations. We ask that you provide accurate and current contact information, comply with all applicable laws and regulations, use our services only for legal and authorized purposes, and notify us of any changes to your contact preferences. This partnership approach helps us serve you better.
To maintain the integrity of our services and protect all our clients, we don't allow our services to be used for sending or receiving spam, unsolicited messages, or illegal content. We also can't support activities that violate applicable laws, infringe on intellectual property rights, or involve fraudulent or deceptive practices. These boundaries help us maintain the professional standards that benefit everyone.
While we work hard to provide excellent service, Symmetrix cannot be held liable for any indirect, incidental, special, or consequential damages that might arise from your use of our services. Our total liability is limited to the amount you've paid for our services in the 12 months preceding any claim. We believe this approach is fair and industry-standard.
The digital marketing landscape evolves constantly, and sometimes we need to modify these terms to reflect new best practices or regulatory requirements. When changes occur, we'll post them on our website with an updated effective date. Your continued use of our services means you're accepting any modifications we've made.
These terms operate under the laws of British Columbia, Canada and fully comply with the Canada Anti-Spam Legislation (CASL). We've structured everything to meet the highest compliance standards while maintaining practical usability.
Find out more about our privacy policy here.