Effective Date: August 1st, 2025
Last Updated: August 20th, 2025
Personal Information You Share
We collect the personal information you choose to provide, including your name and contact details like email, phone number, and mailing address. We also keep track of your communication preferences and consent records, along with data about how you interact with our marketing communications. This information helps us serve you better and respect your preferences.
Information We Collect Automatically
To improve our services and understand what works best, we automatically collect some technical information including device and browser details, IP addresses and general location data, email engagement metrics like opens and clicks, and SMS delivery and engagement data. This behind-the-scenes information helps us optimize your experience.
Your personal information serves several important purposes in our relationship. We use it to deliver the marketing communications you've requested via email and SMS, personalize content and improve our services based on what resonates with you, analyze how effective our communications are and track user engagement patterns. We also use this information to comply with legal obligations and maintain proper consent records, and to provide customer support when you need help.
Our No Third-Party Sharing Promise
We absolutely do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information stays within our trusted circle, and we've built our business model around respecting this boundary.
Working With Service Providers
Sometimes we work with trusted service providers who help us deliver our services more effectively. These might include email and SMS delivery platforms, analytics and reporting tools, customer support systems, or payment processors if applicable. Every service provider we work with is contractually bound to protect your information and can only use it for the specific purposes we've outlined.
When Law Requires Disclosure
There are rare situations where we may need to disclose information because it's required by law, court order, or necessary to protect our rights and safety. We take these situations seriously and only disclose what's absolutely necessary.
We've implemented comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no internet transmission can be completely secure, we've invested in industry-standard protections and regularly review our security practices.
We retain your personal information for as long as you maintain an active relationship with us, as required by law or regulatory requirements, as necessary for legitimate business purposes, or while you have valid consent preferences on file. When it's time to dispose of information, we do so securely and completely.
You have meaningful control over your personal information. You can access the personal information we hold about you, request correction of any inaccurate information, withdraw consent for marketing communications at any time, request deletion of your personal information subject to any legal requirements, and file a complaint with relevant privacy authorities if you have concerns.
Our practices fully comply with the Canada Anti-Spam Legislation (CASL), and we've built our entire approach around these requirements. This means obtaining explicit consent before sending any commercial electronic messages, providing clear sender identification in all communications, including functioning unsubscribe mechanisms in every message, maintaining accurate and detailed consent records, and honoring unsubscribe requests promptly and completely.
We use cookies and similar technologies strategically to track email engagement and website interactions, analyze how effective our communications are, improve your user experience over time, and remember your preferences so you don't have to reset them each visit. You maintain complete control over cookie settings through your browser preferences.
If we ever need to transfer your information outside your jurisdiction, we ensure appropriate safeguards are in place to maintain the same level of privacy protection you expect from us domestically.
Our services are designed for businesses and professionals, not for individuals under 13 years of age. We do not knowingly collect personal information from children under 13, and if we discover we've inadvertently collected such information, we delete it immediately.
For questions about these terms or our privacy practices, we're easy to reach and genuinely want to help.
Symmetrix Rehab and Exercise Inc.
Compliance officer: Kent MacWilliam
Email: kent@symmetrix.ca
Phone: 604-682-6765
Address: 1059 Cambie St, Vancouver, BC, V6B 5L7
The digital landscape changes regularly, and we may need to update this privacy policy to reflect new best practices or regulatory requirements. When we make material changes, we'll notify you through our usual communication channels or by posting updates on our website, giving you time to review and understand any modifications.